Hospital Patient Flow Template — Free Healthcare Process Improvement Template
Free Healthcare Process Improvement Template
Model your patient journey from arrival to discharge with pre-configured steps reflecting a typical outpatient or emergency pathway. The A3 case is pre-filled with a wait time reduction goal. Identify where patients wait longest and run countermeasures directly from the canvas simulation.
What this template includes
Canvas diagram: A 6-step patient journey covering registration, triage, waiting room, consultation, treatment, and discharge. The Waiting Room step is modelled as a 45-minute process step — making wait time visible in the simulation alongside clinical steps.
A3 case: Pre-filled background and current condition sections. The target is a reduction from 90-minute to 60-minute average visit time. Complete the root cause and countermeasure sections with your team.
Who uses this template
Healthcare operations managers, patient flow coordinators, and Lean practitioners working in hospitals, clinics, and outpatient facilities. Particularly suited to NHS-style or European healthcare settings pursuing Lean Healthcare improvements.
How to use this template
- Open the template and rename it for your specific unit or department
- Update the Canvas step names and cycle times to match your actual patient journey
- Adjust FTE for each step — use your real staffing numbers
- Run the simulation to see where throughput is constrained
- Complete the A3 root cause section with your team's findings
- Create countermeasures and promote them to the Kanban board